Important Post Consultation Policy

Over the past 10 years, my practice has grown significantly, and I now receive an overwhelming number of daily messages from patients, clients, and members of the public. Unfortunately, it has reached a point where I can no longer provide unpaid health advice outside of booked consultations.

To ensure I can continue providing the highest standard of care to all patients, the following policy now applies.

What I will respond to:

I am happy to respond to messages during business hours relating to:

• Collecting products.
• Questions regarding products that I have personally prescribed or supplied.
• Booking, rescheduling, or cancelling appointments.

What I will no longer respond to

I will no longer reply to messages requesting:

• General health advice after your consultation.
• Questions that were already discussed during your consultation.

. Messages after business hours and weekends.
• New symptoms or new health concerns.
• Interpretation of blood tests or medical results.
• Advice about supplements or products purchased elsewhere or recommended by another practitioner.
• Updates about appointments with your GP, specialist, or other healthcare providers.
• Requests for ongoing support via text message, email, social media, WhatsApp, Telegram, Facebook Messenger, or phone calls.

These matters require a booked consultation where I can properly assess your individual circumstances.

Every patient receives a comprehensive Post Consultation Information Sheet, which answers the vast majority of common questions. Please refer to this document before contacting me.

It is important to understand that I cannot provide ongoing consultations by text message, email, social media, or phone. No medical specialist, GP, or other healthcare professional offers unlimited free consultations outside of appointments, and my practice must operate with the same professional boundaries.

Please also remember that being connected with me on Facebook, WhatsApp, Telegram, Instagram, or any other social media platform does not mean those platforms are appropriate for discussing your health concerns or requesting free advice.

If you require further guidance about your health, the appropriate course of action is to book a follow-up consultation.

From today onward, messages that fall outside the policy above will not receive a response.

Thank you for respecting my time, my professional boundaries, and the many patients who rely on my care.